How to Get a Lufthansa Refund: A Step-By-Step Guide

Planning a trip involves various elements, and sometimes, unforeseen circumstances can lead to the need for cancellations and refunds.


If you find yourself needing a refund for a Lufthansa flight, this blog post is your go-to guide.

We’ll walk you through the steps on how to obtain a refund from Lufthansa and provide you with the necessary customer care details to make the process as smooth as possible.

What is Lufthansa?

Lufthansa is one of the largest and most well-known airlines in the world. It is the flagship carrier of Germany and is headquartered in Cologne. The airline was founded in 1953 and is a member of the Star Alliance, which is one of the world’s largest global airline alliances.


Key features and aspects of Lufthansa include:

  1. International Reach: Lufthansa operates flights to destinations worldwide, serving both short-haul and long-haul routes. Its extensive network makes it a major player in the global aviation industry.
  2. Fleet: Lufthansa maintains a modern and diverse fleet of aircraft, including Airbus and Boeing models. The airline is committed to technological innovation and regularly updates its fleet for efficiency and passenger comfort.
  3. Passenger Services: Lufthansa provides a range of services to passengers, including various travel classes (economy, premium economy, business, and first-class), in-flight entertainment, Wi-Fi, and onboard dining options.
  4. Cargo Services: In addition to passenger flights, Lufthansa Cargo is a significant player in the air freight industry. The airline transports a wide range of cargo, including perishables, pharmaceuticals, and high-value goods.
  5. Partnerships and Alliances: Lufthansa is part of the Star Alliance, a global network of airlines that collaborate to provide passengers with a seamless travel experience. This alliance allows for code-sharing, joint marketing, and shared facilities at airports.
  6. Innovation and Sustainability: Lufthansa places emphasis on innovation and sustainability in its operations. The airline invests in fuel-efficient aircraft, explores alternative fuels, and implements eco-friendly practices to reduce its environmental impact.
  7. Lufthansa Group: Lufthansa is part of the Lufthansa Group, which includes several other airlines such as Swiss International Air Lines, Austrian Airlines, and Eurowings. This group structure allows for collaboration and shared resources among member airlines.
  8. Corporate History: Over the years, Lufthansa has played a significant role in the history of aviation. It has evolved from its early days to become a leading global airline, adapting to changes in the industry and meeting the evolving needs of travellers.

Why Seek a Lufthansa Refund?

There are several reasons why someone might seek a refund from Lufthansa. Here are some common scenarios:

  1. Flight cancellations by Lufthansa:
    • If Lufthansa cancels a flight for reasons within their control, such as operational issues, technical problems, or scheduling changes, passengers are often entitled to a refund. This ensures that travelers are not financially burdened by circumstances beyond their control.
  2. Personal Circumstances:
    • Unforeseen personal circumstances can arise, leading to the need to cancel travel plans. This could include illness, family emergencies, or other situations that make it impossible or impractical for a passenger to take the planned flight.
  3. Change in Travel Plans:
    • Travel plans may change due to various reasons, such as changes in work commitments, visa issues, or other personal reasons. In such cases, passengers may choose to cancel their flights and seek a refund.
  4. Refundable Tickets:
    • Depending on the type of ticket purchased, some tickets are refundable. Passengers who have bought refundable tickets can seek a refund if they decide not to travel, subject to the terms and conditions associated with the specific ticket.
  5. Ineligibility for travel:
    • There are situations where a passenger becomes ineligible to travel, such as being denied entry to a country due to visa issues. In such cases, passengers may request a refund for the unused portion of their ticket.
  6. Policy Changes:
    • Airlines may occasionally update their refund policies, and passengers may seek refunds in accordance with the new terms. This could include changes in cancellation deadlines or adjustments to refundable ticket conditions.
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Methods On How to Get a Lufthansa Refund

If you find yourself in a situation where you need to get a refund from Lufthansa, follow these steps to initiate the refund process:

Review Lufthansa’s Refund Policy

Before proceeding, familiarize yourself with Lufthansa’s refund policy. This information can usually be found on their official website or in the terms and conditions associated with your ticket. Understanding the conditions under which refunds are allowed will help you navigate the process more effectively.

Collect the necessary information.

Gather all relevant information, including your booking reference or ticket number, flight details, and any documentation supporting your request for a refund. Having this information on hand will streamline the process when you reach out to Lufthansa.

Visit the Lufthansa Website

Navigate to the official Lufthansa website at www.lufthansa.com. Log in to your account if you have one. Look for the “Manage Booking” or “My Trips” section on the website.

Select Your Booking

Choose the booking for which you’re seeking a refund. Look for options related to cancellations and refunds within the booking management interface. If you purchased your ticket through a travel agency, you may need to contact them directly to initiate the refund process.

Follow the Refund Process

Lufthansa typically provides an online refund request form. Fill out the necessary details, providing information about your booking and the reason for your refund request. Be clear and concise in explaining the circumstances that warrant a refund.

Submit Supporting Documents

If required, attach any supporting documents that strengthen your refund request. For example, if the refund is due to a medical emergency, provide a medical certificate. Uploading relevant documents can expedite the processing of your request.

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Confirm and Submit

Review the information you’ve entered to ensure accuracy. Once satisfied, submit your refund request through the online form. You may receive a confirmation email with details about the next steps in the process.

Follow Up

After submitting your refund request, it’s advisable to follow up with Lufthansa to ensure that your request is being processed. Check the status of your refund through the website or contact Lufthansa’s customer service for updates.

Lufthansa Customer Care Details

If you encounter difficulties or have specific inquiries related to your refund request, reaching out to Lufthansa’s customer care is crucial. Here are the customer care details:

  • Customer Service Phone Number: [+49 69 86 799 799]
  • Customer Service Email: [[email protected]]
  • Live Chat (if available): Check the Lufthansa website for real-time chat support options.

FAQs On How to Get A Lufthansa Refund

Under what circumstances can I request a refund from Lufthansa?

You can request a refund for various reasons, including flight cancellations by Lufthansa, personal emergencies, changes in travel plans, or if you have a refundable ticket.

How do I find Lufthansa’s refund policy?

Lufthansa’s refund policy is usually available on their official website. Navigate to the website and look for the “Refund Policy” or “Terms and Conditions” section.

Can I get a refund if Lufthansa cancels my flight?

Yes, if Lufthansa cancels your flight, you are generally entitled to a refund. The airline may offer alternatives like rebooking, but a refund is typically an option.

What information do I need to provide when submitting a refund request?

You will likely need your booking reference or ticket number, flight details, and any supporting documentation depending on the reason for your refund request.

How do I access the refund request form on the Lufthansa website?

Log in to your Lufthansa account, go to the “Manage Booking” or “My Trips” section, and look for options related to cancellations or refunds. Follow the prompts to access the refund request form.

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Can I check the status of my refund online?

Yes, after submitting a refund request, you can typically check the status through the Lufthansa website. Log in to your account and look for a section related to refund status or contact customer service for updates.

How long does it take for Lufthansa to process a refund?

The processing time for refunds can vary based on the circumstances and the type of ticket. It’s advisable to check Lufthansa’s refund policy for estimated timelines.

Can I request a refund through customer service if I can’t do it online?

Yes, you can reach out to Lufthansa’s customer service through their phone number, email, or live chat (if available) to initiate a refund request or get assistance with the process.

Conclusion On How to Get a Lufthansa Refund

understanding the process of obtaining a refund from Lufthansa is crucial for travelers facing unexpected changes in their plans.

Whether it’s due to a flight cancellation, personal emergency, or a change in travel circumstances, Lufthansa aims to provide a solution through its refund policies. Here’s a recap of the key points and considerations

Remember that the refund process duration may vary, and patience is key.

Stay informed about Lufthansa’s policies and communicate clearly with customer service for a smoother experience.

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