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How To Cancel Macy’s Order: A Step-by-Step Guide

Shopping online has become more convenient than ever, with a vast array of products available at your fingertips. However, there are times when you may need to cancel an order, whether it’s due to a change of mind, an error, or unexpected circumstances. If you’ve placed an order at Macy’s and need to cancel it, this step-by-step guide will walk you through the process.

Why Would You Want To Reject Your Order From Macy’s?

There are several reasons why you might want to cancel your Macy’s order:

  1. Change of Mind: You may have second thoughts about the items you’ve ordered and decide that you no longer want or need them.
  2. Duplicate Orders: Sometimes, technical glitches or accidental double-clicking can result in duplicate orders. In such cases, you would want to cancel one of them.
  3. Incorrect Items or Quantity: If you realize that you’ve ordered the wrong product or the wrong quantity, you may wish to cancel the order and place a new one with the correct items.
  4. Price Changes: Occasionally, the price of an item might change after you’ve placed an order. If you find a better deal or a discount code after your purchase, you might cancel the original order and reorder at a lower price.
  5. Shipping Issues: If you need to change the shipping address or encounter problems with the shipping method, cancelling the order allows you to update this information.
  6. Delays: If your order is experiencing significant delays, and you need the items sooner than expected, cancelling the order and purchasing locally or from another retailer may be a more convenient option.
  7. Out of Stock: In some cases, an item you’ve ordered may be out of stock or discontinued. In this scenario, Macy’s may automatically cancel the order and issue a refund.
  8. Unavailability: You might have discovered that the items you ordered are not available for immediate shipment or pickup, and you need them urgently.
  9. Payment Issues: If there are problems with your payment method, such as an expired card or insufficient funds, Macy’s may be unable to process your payment, leading to the need for cancellation.
  10. Gift Orders: If you’re purchasing gifts for someone and later decide to choose different items or encounter issues with the recipient’s address, you may cancel and reorder with the correct details.
  11. Better Options: You might find better alternatives or superior products elsewhere, prompting you to cancel your Macy’s order.

It’s important to note that the ability to cancel an order may vary depending on Macy’s policies and the stage of order processing. It’s advisable to act quickly and follow the steps outlined in the cancellation process to increase the likelihood of a successful cancellation.

Steps On How to Cancel Your Macy’s Order

If you need to cancel your Macy’s order, follow these steps to initiate the cancellation process:

Visit the Macy’s Website

Open your web browser and go to the official Macy’s website at www.macys.com.

Log In to Your Macy’s Account

In the top right corner of the Macy’s homepage, you’ll find the “Sign In” or “Account” option. Click on it to log in to your Macy’s account using your registered email and password.

Access Your Order History

Once logged in, navigate to your account dashboard. Look for an option like “Order History” or “My Orders.” Click on it to view a list of your recent orders.

Locate the Order to Cancel

In your order history, find the specific order that you want to cancel. Click on the order to view its details.

Request Cancellation

Within the order details, you should see an option to “Cancel Order” or “Request Cancellation.” Click on this option.

Confirm Cancellation

Macy’s may ask you to confirm your decision to cancel the order. Review the order details to ensure it’s the correct one, and then confirm the cancellation.

Check for Confirmation

After confirming the cancellation, check your email for a confirmation message from Macy’s. This email serves as proof that you’ve requested to cancel the order.

Monitor Your Payment

If you’ve been charged for the order, keep an eye on your payment method. Macy’s will typically process refunds for cancelled orders, but it may take a few days for the funds to be returned to your account.

Follow Up (If Necessary)

If you don’t receive a cancellation confirmation or encounter any issues, it’s advisable to reach out to Macy’s customer service for assistance. They can provide guidance and ensure the cancellation is properly processed.

Be Patient

Cancellations and refunds can take some time to process. Exercise patience, and if you have any concerns, don’t hesitate to contact Macy’s customer support for updates on the status of your cancellation and refund.

FAQs How To Cancel Macy’s Order

Here are some frequently asked questions (FAQs) related to canceling an order at Macy’s:

Q1: Can I cancel my Macy’s order after it has been shipped? A: Once an order has been shipped, it may not be possible to cancel it. However, you can initiate a return or contact Macy’s customer service for assistance.

Q2: How long do I have to cancel my Macy’s order? A: You should act quickly to cancel your Macy’s order. The sooner you request the cancellation, the better your chances of success, especially if the order has not yet been processed.

Q3: What if I’ve been charged for my Macy’s order already? A: If you’ve been charged for the order but still wish to cancel it, Macy’s will typically process a refund. Be patient, as it may take a few days for the refunded amount to appear in your account.

Q4: Can I cancel a Macy’s order if it’s a gift for someone else? A: Yes, you can cancel a Macy’s order that is intended as a gift. Follow the same cancellation process outlined in the guide.

Q5: How do I contact Macy’s customer service for order cancellation assistance? A: You can find Macy’s customer service contact information on their website. Look for a “Contact Us” or “Customer Service” link for options to call, chat, or email their support team.

Q6: Can I cancel my Macy’s order in-store? A: Yes, if you’ve placed an order for in-store pickup, you can usually cancel it in-store. Speak to a Macy’s associate at the customer service desk for assistance.

Q7: What if I don’t receive a cancellation confirmation email from Macy’s? A: Check your email spam or junk folder in case the confirmation email got filtered there. If you still don’t receive it, reach out to Macy’s customer service for verification.

Q8: Can I cancel an order on the Macy’s mobile app? A: Yes, you can typically cancel an order on the Macy’s mobile app following the same steps outlined in the guide for the website.

Q9: What if I need to change the shipping address on my order? A: If you need to modify the shipping address, it’s best to contact Macy’s customer service for assistance. Changing the shipping address during order cancellation may not be possible.

Q10: Can I cancel an order for a Macy’s gift card or e-gift card? A: Macy’s gift card or e-gift card orders may have specific cancellation policies. Check the Macy’s website or contact customer service for guidance.

Please note that Macy’s policies and procedures may change over time, so it’s a good idea to consult their website or contact their customer service for the most up-to-date information regarding order cancellations.


In conclusion, cancelling an order with Macy’s is a straightforward process, but it’s crucial to act quickly and follow the necessary steps outlined in this guide. Whether you’ve had a change of heart, encountered an issue with your order, or made an error in your purchase, Macy’s provides a relatively user-friendly system for order cancellations.

Remember that the timing of your cancellation request is essential, as it becomes more challenging to cancel an order once it has been processed or shipped. Be diligent in checking your order status and initiating the cancellation as soon as possible if needed.

If you’ve been charged for the order, rest assured that Macy’s typically processes refunds promptly. Keep an eye on your payment method, and if you encounter any delays or issues, Macy’s customer service is there to assist you.

Ultimately, Macy’s strives to provide a positive shopping experience, and their order cancellation process is designed to accommodate customer needs. By following the steps outlined in this guide, you can efficiently manage your orders and ensure a smooth cancellation process when necessary.

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